Shipping policy

Effective Date: July 5, 2026

Thank you for choosing Infinite HVAC Filters. We work hard to process and ship every order as quickly and accurately as possible. Please review the information below regarding our shipping practices.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

Orders placed on weekends or statutory holidays will be processed on the next business day.

During periods of high order volume or seasonal demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.

Shipping Locations

We currently ship to addresses across Canada. If you require shipping to another destination, please contact us before placing your order to confirm availability.

Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Typical delivery estimates are:

Ontario: 1–3 business days
Eastern and Western Canada: 3–7 business days
Remote or rural locations: Delivery times may vary depending on the destination.

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Rates

Shipping costs are calculated during checkout based on your order, delivery address, and selected shipping method.

Any applicable shipping charges will be displayed before your order is finalized.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available, so you can monitor the progress of your delivery.

Delayed or Lost Shipments

While we work with reliable shipping carriers, occasional delays may occur due to weather, carrier issues, holidays, or other circumstances beyond our control.

If your shipment appears to be delayed or lost, please contact us and we will assist in working with the carrier to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete address is provided, additional shipping charges may apply if the package must be redirected or reshipped.

Damaged Shipments

Please inspect your order upon delivery.

If your package arrives damaged or you receive the wrong item, notify us within 5 business days of delivery. Please include your order number and photographs of the damaged product and packaging so we can investigate and resolve the issue promptly.

Shipping Restrictions

Certain oversized or custom-manufactured products may require additional processing time or specialized shipping arrangements. If this applies to your order, we will contact you before shipment.